Safety & AI Policy

Last updated: August 16, 2026

1. Every character is AI

StoryCrush characters are artificial intelligence, not human beings. Every reply is generated fiction and is not medical, legal, financial, or psychological advice. This disclosure is displayed on the chat screen at all times.

2. Protocol for suicidal ideation and self-harm

When a user expresses suicidal ideation or intent to self-harm, the following happens automatically:

The message is never sent to the AI model, and no character responds to it.
The message is not stored in the conversation history.
The crisis resources listed below are displayed immediately.

An AI character is not capable of responding to a crisis, and it is our policy never to let one try.

3. Crisis resources

All of these are free and confidential.

United States & Canada
988 Suicide & Crisis Lifeline — Call or text 988
United States
Crisis Text Line — Text HOME to 741741
United Kingdom & Ireland
Samaritans — Call 116 123
Korea
자살예방상담전화 — 109
Everywhere else
Find a Helpline — findahelpline.com

4. Adults only

Companion chatbots may not be suitable for some minors. StoryCrush is for people aged 18 and over, and accounts found to belong to minors are deleted along with their conversations. This notice is also shown on the chat screen at the start of an interaction and at least every three hours while a conversation continues. See our Terms of Service for details.

5. Reporting and contact

Report safety concerns using the report button on any character page, or contact support@storycrush.app.